Job Summary

Tax Hub provides individuals and businesses with a variety of accounting services. We are currently looking for receptionist. The ideal candidate will possess a strong work ethic, ability to accomplish tasks independently when necessary, strong communication skills and the ability to work well with our team.

Job Description

The receptionist is the first point of contact for Tax Hub and provides administrative support across the organization. The receptionist will handle the flow of people through the business, ensure all reception duties are completed accurately and delivered with high quality and in a timely manner.

Responsibilities

• Serve clients by greeting, welcoming, directing, and announcing them appropriately
• Answer, screen, and forward any incoming phone calls while providing basic information when
• Take detailed messages and deliver them to appropriate team member
• Receive and sort daily mail and deliveries
• Maintain security by following procedures and controlling access (monitor who enters, keep cash box secure, keeping credit card processing information secure)
• Update appointment calendars, schedule appointments, pull files for appointments
• Perform other clerical duties, such as filing, photocopying, scanning, collating, and faxing
• Ensure waiting area is tidy
• Keep front desk tidy and presentable with necessary materials (pens, intake forms, paper, )
• Process credit card payments
• Complete daily check deposits
• Check, sort, and forward emails
• Monitor and request office supplies
• Keep updated records and files
• Follow communication procedures, guidelines and policies
• Aid and support staff and visitors
• Handle client exits by verifying current and future needs have been met
• Own resolution of client issues, using appropriate escalation process, as needed
• Treat everyone as a client and ensure all interactions positively reflect Tax Hub
• Complete other assigned duties as needed
• Contribute to team and projects as needed
• Create invoices
• Client Follow up

Requirements

• Proficiency with Microsoft Office Suite
• Professional appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive in dealing with issues
• Ability to organize, multitask, prioritize, and work under pressure
• Familiarity with office machines
• Proficient in English
• Problem-solving skills
• Customer service orientation
• Strong phone contact handling skills and active listening skills
• Strong interpersonal and communication skills
• Excellent analysis skills
• Must have a High School Degree

Promote Teamwork & Collaboration

• Understand and support the tax associates and office priorities
• Contribute to an office environment that promotes a positive client and associate experience
• Partner with team to maintain office cleanliness, organization, and availability of Tax Hub Services materials
• Proactively respond to unmet needs of client and office
• Be an active and cooperative member of your office team by participating in office and district level marketing activities to grow our business.

Required Hours:

Tax Season: (Mid-January until Mid-April) – 15-30 hours/week available (number of hours flexible)

• Exact Hours TBD based on candidate availability
• Evenings (Monday – Friday) and some Saturdays required

Off Season: (Mid-April until Mid-January) – 10-20 hours/week available (number of hours flexible)

• Flexible daytime hours TBD based on candidate availability and office needs.

Benefits: 

• Annual bonus
• Direct Deposit
• Performance and Annual bonus
• 401k/ employer match
• Dental/ Vision/ Life /Short term disability
• Paid Holidays
• Paid Time Off
• Paid Training and Development
• Free Office Snacks and Beverage
• Free Parking
• Opportunity for Growth

QUALIFICATIONS

Education

• Completion of a high school diploma a must and some college

Experience

• MINIMUM REQUIREMENTS

Professional and have worked in a office setting prior

Good references

Commitment to providing high level of client satisfaction

Enthusiastic and friendly disposition

• PREFERRED QUALIFICATIONS

Previous experience in a customer service environment

• Bilingual (Spanish)
• Professional and courteous telephone and face-to-face etiquette
• Ability to work in a fast-paced environment
• Attention to Detail
• Organized
• Strong communications and interpersonal skills

Technical Skills

• Strong computer skills and experience using Windows-based computer systems
• Typing speed ability
• Ability to reconcile receipts
• Ability to Multi Task

Management

• Not applicable

Special Requirements Specific to Job

• Must be willing to work flexible hours