Frequently Asked Questions

I receive Social Security Benefits, is this taxable?

If the only source of income you have is Social Security Benefits, you do not have to file, but to just be sure contact our office for more details. But if you are currently working and will acquire a W-2/1099 Form or receive Pension or Annuities at the end of the year a portion of the Social Security Benefits is taxable.

or Annuities at the end of the year a portion of the Social Security Benefits is taxable.

Who do I contact for questions or inquires about my taxes?

You can speak with anyone of our knowledgeable team members, as they will be more than happy to assist you. During Tax Season (January 28 to April 15), we are heads down super busy however if  for any reason we are unavailable, you can simply reach us via e-mail at info [at] taxhubb.com . All e-mails are replied to the same-day. Or dial (301) 643-4259 and if no response please leave us a voicemail message. We will return all calls within 24 hours.

simply reach us via e-mail at info taxhubb.com . All e-mails are replied to the same-day. Or dial (301) 643-4259 and if no response please leave us a voicemail message. We will return all calls within 24 hours.

Who can I talk to for questions or inquiries about my taxes or taxes in general?

Each team member at Tax Hub Solutions will be able to assist in answering any of your questions or concerns. You can give us a call on (240) 448-5799 or send us an email with subject line "tax question"

Who will be doing or preparing my taxes?

There is only one person authorized to transmit tax files, and that is Ms. Nicole Thomas.

If I receive any notifications regarding my taxes, what do I do?

Simply log into the client portal and upload notification or letter or fax, e-mail to us a copy of the notification or letter your received regarding your taxes, together with your contact information. Our Fax Number is 1-877-500-5592 available 24/7. Our E-mail Address is info [at] taxhubb.com checked 24/7.

info taxhubb.com checked 24/7.

If my check payment for your services bounced due to a non-sufficient fund, what do I do?

We will contact you to ask if you want us to "Re-Deposit" it, and when, and send you a bill of $35.00 for the non-sufficient fund fee. But if the 2nd "Re-Deposit" fails, we will contact you to send in a replacement check, money order, cash, or credit card payment.

order, cash, or credit card payment.

How soon do you process my payment for your services?

For Check Payments, it will be processed the next-business day. For Credit Card Payments, it will be processed the same-day.

If I pay by check, may I “Post-Date” the check payment?

Yes, you may "Post-Date" your check payment, and if you want us to call you prior to clearing the check, we will be glad to do that, just simply inform us.

What form of payment do you receive for the services you provide?

We accept Cash, and all Major Credit Cards (Visa, Discover, Master Card, and Amex). Unfortunately we don't do Debit Transactions. Please be aware that there is a $10.00 Process Fee for all Credit Card Payments.

Can I upload, e-mail or mail my tax documents to you, for processing?

Yes, you can, if you are unable to personally come by to sit-down with us to do your taxes or unable to drop them off personally at our office, You may upload using our secured client portal, e-mail, fax or mail your tax documents. Our Mailing Address is: Tax Hub Solutions 1192 Smallwood Drive Waldorf, Maryland 20603.  Our E-mail Address is: info [at] taxhubb.com For Mailing, we strongly suggest you mail your tax documents via Priority Mail Service, FedEx, or UPS. Also always include your contact information such as Telephone Numbers with the hours we may reach you, e-mail address, and mailing address.

Our Mailing Address is: Tax Hub Solutions 1192 Smallwood Drive Waldorf, Maryland 20603.  Our E-mail Address is: info taxhubb.com For Mailing, we strongly suggest you mail your tax documents via Priority Mail Service, FedEx, or UPS. Also always include your contact information such as Telephone Numbers with the hours we may reach you, e-mail address, and mailing address.

If I cannot get an appointment, and it’s difficult for me to Walk-In during the weekday, can I “drop-off” or “mail-in” my tax papers for you to prepare my tax return?

Yes, you may drop-off your tax papers at our office anytime. Or you can mail them to us, we advise that you use U.S. Priority Mail Service with delivery confirmation. Our office hours are: Mondays through Fridays 10am to 8pm,  Saturdays 9am to 5pm Sundays by appointment ONLY **When dropping off your tax papers at our office, our staff will assist you in getting your tax papers ready. **When mailing your tax papers, place a memo of any and all changes that will be made towards your tax filing, and enclosed your contact numbers with the best time we may reach you for any questions or concerns.

Sundays by appointment ONLY **When dropping off your tax papers at our office, our staff will assist you in getting your tax papers ready. **When mailing your tax papers, place a memo of any and all changes that will be made towards your tax filing, and enclosed your contact numbers with the best time we may reach you for any questions or concerns.

Do you accept Walk-Ins? Or must we make an appointment to come get our taxes done?

Walk-Ins are accepted Mondays through Saturdays, we must advise you that by walking in the waiting period might take some time. Average waiting time may last up to an hour at the most. You can schedule your appointments for February thru April by calling us or scheduling an appointment online by going to our "Contact Us" page on the website. **NO Walk-In's will be accepted on Sunday's.

us or scheduling an appointment online by going to our “Contact Us” page on the website. **NO Walk-In’s will be accepted on Sunday’s.

For an appointment who do I call?

Feel free to give us a call at (240) 448-5799. Anyone who answers will be glad to assist you. You can also go to our website to schedule an appointment online located on the "Contact Us" page.

What are your office hours?

During Tax Season which is January 28 to April 15 our office hours are: Mondays through Fridays 10am to 8pm,  Saturdays 9am to 5pm Sundays by appointment ONLY. For any office closings including inclement weather we will post on our website and voicemail.

Does your company offer Rapid Refund Service?

No, unfortunately our firm does not offer "Rapid Refund" at the moment. We are currently in the process of making the Rapid Refund service available to you in the future. We apologize for any inconveniences.

Does your company offer E-File?

Yes, we offer E-File service for Federal and all State Filings. However for those with a more complex return, we will discuss if E-File is recommended in filing your return.

How long does it take to receive my refund?

If you filed via "E-FILE" for direct deposit, Federal Refunds take 14-21 business days. State Refunds take 7-14 business days. If you filed via "Paper Return" for direct deposit, Federal Refunds take 30-45 business days. State Refunds take 21-30 business days. **Please advise for Direct Deposits, you must check your account from time to time, because neither Federal or State government will not give you any notice that the refund has been entered in your account. **For Paper Return filers, when mailing out your returns, do not count the day nor the next business day you've mailed out your returns, to determine how many days left to expect your refund. Please also advise that we are not responsible for mailing out your returns, nor even how your returns are handled in the mail.

Direct Deposits, you must check your account from time to time, because neither Federal or State government will not give you any notice that the refund has been entered in your account. **For Paper Return filers, when mailing out your returns, do not count the day nor the next business day you’ve mailed out your returns, to determine how many days left to expect your refund. Please also advise that we are not responsible for mailing out your returns, nor even how your returns are handled in the mail.

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